Privacy Policy

Information we collect

We collect information that you provide directly to us, including:

• Contact details such as your name, mobile phone number, and email address.
• Property and booking details relevant to the services you request or the stay you have booked.
• Messages and correspondence you send to us, including text messages, emails, and form submissions.

We also collect limited technical information automatically when you use our website, such as your device type, browser, and general usage data, to keep the site secure and functioning properly.

How we use your information

We use the information we collect to:

• Provide, operate, and improve our property management services.
• Communicate with you about bookings, stays, scheduling, service requests, and account matters.
• Send text messages you have consented to receive, such as check-in instructions, arrival and ETA updates, property access details, and follow-up after your stay.
• Respond to your inquiries and provide customer support.
• Comply with legal obligations and enforce our agreements.

SMS and text messaging

By providing your mobile number and opting in, you consent to receive text messages from XCORP related to your booking or service relationship with us. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can request help by replying HELP or contacting us at support@xcorpllc.com or (305) 204-1202.

Mobile information and third parties

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information. We may share information only with trusted service providers and vendors who perform services on our behalf (such as cleaning, maintenance, or customer support), and only to the extent necessary to provide those services. We may also disclose information when required by law or to protect our rights, property, or safety. We never share mobile opt-in or consent data for marketing purposes.

Data retention

We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. You may opt out of text messages at any time by replying STOP, and you may unsubscribe from email by using the unsubscribe link or contacting us directly.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Children’s privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or our data practices, contact us at: